We have recently made changes to the Warranty Registration process. It is no longer necessary to register your bike with us as your Proof of Purchase is your entitlement to Warranty. It is important that you keep your Sales Receipt or Invoice in a safe place.

1. KEEP YOUR PROOF OF PURCHASE SAFE

You will need your proof of purchase in the event of any warranty claims through your dealer. This is usually a Sales Receipt or Invoice detailing the bike model, serial number and purchase date and is stamped or headed with the dealer name and address.

It is also a good idea to record all of your serial numbers in the front of your Owner Manual in the spaces provided.

Please follow the steps below to ensure that you are making full use of the security and protection offered with your new Batribike.

2. REGISTER YOUR BATTERY

WITHIN 8 DAYS

You must register your Battery Warranty with Promovec within 8 days of purchase.

Promovec logo

You will need your Battery Serial Number and Article Number. Click here to find Details of how to find the Battery Serial Number.

REGISTER BATTERY

If you are in any doubt please ask your Dealer for help, or contact the Batribike Office for assistance.

If you are wanting to register a TRANSFER of WARRANTY for the European Range, please contact the Batribike Office directly.

3. PURCHASE AN EXTENDED BATTERY WARRANTY

OPTIONAL – WITHIN 90 DAYS

The battery on your new bike has an option to extend the standard  warranty to an impressive 5 Years. This warranty extension is purchased directly from Promovec and is subject to Terms and Conditions which can be viewed on their website.

Promovec logo

PURCHASE EXTENDED
BATTERY WARRANTY

LONG WARRANTY

Batribike Warranty on Electronics
2 YEAR WARRANTY ON BICYCLE & ELECTRONICS

 

Batribike Warranty on Hub Motor
3 YEAR WARRANTY ON
HUB MOTOR
five year warranty on frame
5 YEAR WARRANTY ON
FRAME

 

Battery has 3 years* Warranty as Standard, optionally extendable to 5 years.

*Warranty length is model dependent, either 2 or 3 years as standard.