We have recently made changes to the Warranty Registration process. It is no longer necessary to register your bike with us as your Proof of Purchase is your entitlement to Warranty. It is important that you keep your Sales Receipt or Invoice in a safe place.
Please follow the steps below to ensure that you are making full use of the security and protection offered with your new Batribike.
2. REGISTER YOUR BATTERY
WITHIN 8 DAYS
You must register your Battery Warranty with Promovec within 8 days of purchase.
You will need your Battery Serial Number and Article Number. Click here to find Details of how to find the Battery Serial Number.
The Promovec website states 2 year warranty, however the special terms for Batribike owners gives 3 years warranty.
If you are in any doubt please ask your Dealer for help, or contact the Batribike Office for assistance.
If you are wanting to register a TRANSFER of WARRANTY, please contact the Batribike Office directly.
3. PURCHASE AN EXTENDED BATTERY WARRANTY
OPTIONAL – WITHIN 90 DAYS
The battery on your new bike has an option to extend the standard warranty to an impressive 5 Years. This warranty extension is purchased directly from Promovec and is subject to Terms and Conditions which can be viewed on their website.
LONG WARRANTY
2 YEAR WARRANTY ON BICYCLE & ELECTRONICS
3 YEAR WARRANTY ON
HUB MOTOR
5 YEAR WARRANTY ON
FRAME
Battery has 3 years* Warranty as Standard, optionally extendable to 5 years.
*Warranty length is model dependent, either 2 or 3 years as standard.