Industry Leading Warranty

If you want Total Peace of Mind and confidence in your purchase, choose a BATRIBIKE Electric Bike with an Industry Leading Warranty

BATRIBIKE provides what we believe to be the best Industry Leading Warranty available for Electric Bikes in the UK

Fully Transferrable – increases the value if you want to sell your current bike and upgrade to the latest model.

European Quality Built In.

The Battery and Electronics are designed and supplied to BATRIBIKE by ProMovec, a Danish Company, before being assembled by experienced bicycle factories in Europe.

Industry Leading Warranty


2 Year Warranty on Bicycle & Electronics

The main mechanical parts of your bicycle, and the majority of the electrical items, including the display, controller and other electronics, are covered for 2 years against manufacturing defects.

Brake blocks/pads, tyres, lights and cables etc. are considered as consumables and replacements are available from BATRIBIKE or may be obtained from your local cycle shop.

 

Promovec Rear Hub motor with 3 Year Warranty

3 Year Warranty on Motor

The motors have been designed and developed in Denmark by Promovec. They are proven in adverse weather conditions – the Danes experience as much rain as the UK. They are covered against manufacturing defects for a period of 3 years from purchase.

 

 

QUINTESSENTIAL Frame - with 5 Years Warranty

5 Year Warranty on Frame

The frame of your new BATRIBIKE is covered for 5 years against manufacturing defects.

 

 

Battery has 2 years Warranty as Standard, optionally extendable to 5 years.

The battery supplied with your new BATRIBIKE comes with a 1 year warranty which is automatically upgraded to 2 years upon registration with Promovec. This guarantees a 70% capacity at the end of this period. (Subject to usage conditions as detailed in the manual).

Additionally, you can purchase an extended warranty which extends this period to a total of 5 years from purchase. This Extended Battery Warranty must be purchased within 90 days of buying your bike.

Warranty Registration Process

1. Keep your Proof of Purchase safe

You will need your proof of purchase in the event of any warranty claims through your dealer.

It is also a good idea to record all of your serial numbers in the front of your Owner Manual in the spaces provided.

Please follow the steps below to ensure that you are making full use of the security and protection offered with your new Batribike.

2. Register your Battery

WITHIN 8 DAYS

You must register your Battery Warranty with ProMovec within 8 days of purchase.

ProMovec

You will need your Battery Serial Number and Article Number.

If you are in any doubt please ask your Dealer for help, or contact the Batribike Office for assistance.

If you are wanting to register a TRANSFER of WARRANTY for the European Range, please contact the Batribike Office directly.

3. Register Datatag

You must remember to register your Datatag as soon as possible, preferably within 48 hours of purchasing your bike.

You will need the Unique Cycle Visible ID Number and the Datatag Stealth Etch Code, found on the Datatag documentation included with your bike.

4. Register your Free Insurance

Don’t forget that your new Batribike comes with one month of FREE Insurance Cover.

5. Purchase an Extended Battery Warranty

OPTIONAL - WITHIN 90 DAYS

The battery on your new bike has an option to extend the standard 2 year warranty to an impressive 5 Years.